The Solid Wood Cabinet Company

Reviews about The Solid Wood Cabinet Company

• Don Harris

  Nov, 01 2018
  ★ ★ ☆ ☆ ☆
  The cabinets do look nice however their customer service is horrible.
  I order the cabinets at the end of Nov it's now Feb and pieces from the original order are still on backorder awaiting the shipment from China. When I reach out to customer service for an update I can go for weeks before I hear from them after multiple attempts. Then they only tell me the items are still on backorder and expected in on a date, that date comes and goes and no update. I had to return some damaged pieces and they didn't give me everything I was suppose to get back, so now I have cabinets that use to have door that don't and drawers that are missing. They then sent me the wrong color/style for some of the replacements. Also don't get the waste basket kit they charge you over twice the amount for the same item you can get from Lowes, I learned this to late. There are a lot of cosmetic issue with the cabinets (miscoloring and such) and the cabinets aren't all square, so be careful. All in all if you don't mind waiting endless months to complete your kitchen go for it.
• Jennifer Huber

  Oct, 31 2018
  ★ ★ ☆ ☆ ☆
  We purchased these cabinets since they seemed the best for the quality and price. Overall the quality was good, although we did have several damaged pieces that were replaced. There was an imperfection in one cabinet that was covered by the company with wood putty and came off with pledge.
  
  Back orders are our largest problem. We were initially told when we scheduled delivery that nothing was backordered. When the delivery came several pieces didn't come. They keep giving us dates that the backorder cabinets will come, yet as that date passes and we call back, they say they still haven't arrived. We are going on 2 months now for pieces that we were told weren't backordered to begin with.
• Lori Foster

  Oct, 24 2018
  ★ ★ ★ ★ ★
  I was so impressed with our kitchen designer here - she listened to our needs and answered all of our questions. The process was much easier than I expected and we absolutely LOVE our new kitchen. Great service before and after the sale. Highly recommended!

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